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CHC52021 Diploma of Community Services (Case Management, Child, Youth and Family Welfare)

Overview

The CHC52021 Diploma of Community Services (Case Management & Child, Youth and Family Welfare) is a course designed to give you the foundation knowledge needed for working in the Community Sector. This course provides you with the knowledge and skills required to perform as a professional community services worker, across a variety of settings within the social and community services industry. These may include areas such as mental health, homelessness, family and domestic violence, child protection, employment support and migrant services. The course provides the skills and knowledge essential to undertake case management in the community services sector. Students gain the expertise and knowledge necessary to facilitate case management, assess and analyze client needs, communicate effectively with clients and staff, and support client self-management. 

Your Learning, Your Style: Blended or Self-Paced Delivery Backed by Quality Education and Outstanding Support.

• Blended Delivery: Typically completed within 12-18 months
• Self-Paced Delivery: Minimum for 12 months 

To assess your eligibility for government funding, speak to a Job Training Institute staff member or use the government funding button below. Funding available currently is in Victoria. Click here to check eligibility

Students with disabilities are encouraged to access funded training places. For further information, contact our staff. Email: info@jti.edu.au, Phone: (03) 9055 5007 or (03) 9212 3535

Note

Skills First Program is a subsidised training scheme through the Victorian Government. It is available to eligible residents in Victoria. If you are eligible for Skills First Program funding, registration fee is applicable (Non-refundable) Fees are subject to change. JTI is compliant with the Equal Opportunity Act 2010 and Individuals with disabilities are encouraged to access government funded training. The student tuition fees are indicative only and subject to change dependent on individual circumstances at enrolment. Additional fees such as student services and amenity fees may apply.

Funding Entitlements

Your completion of these courses with our institute may affect your future funding eligibility. So be sure these are the courses you are interested in, which will enable you get a job and lead to your future career pathway. Students in Victoria who qualify for government funding are only allowed to undertake 2 courses per calendar year

NAME OF COURSE & CODE

SELF FUNDED

GOVERNMENT FUNDED (Victoria

 

Registration Fee

Tuition Fee

Total

Registration Fee

Total

CHC52021 Diploma of Community Services (Case Management) (Child, Youth and Family Welfare)

$0

$6000

$6000

$800

Please go to Tuition fee & Charges

Recommended Books

Fundamentals of Case Management Practice: Skills for the Human Services (Nancy Summers) (Copies of this textbook are available at JTI library for borrowing)

This can be purchased from vendors directly around $88 (price is subject to change by vendors)

Re-issue certificate (including Academic Transcript)

$50 (Digital version only)

$80 (Including hard copy)

At Job Training Institute we accept a wide range of payment methods:

  • EFT (Electronic Funds Transfer)
All payment is done in arrears, except the registration fee.Registration Fee is non-refundable.

 

Successful completion of this course requires the fulfilment of 20 Units of Study: 12 Core and 8 Elective Units

Core units:
  • CHCCCS004 Assess co-existing needs
  • CHCCCS007 Develop and implement service programs
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCSM013 Facilitate and review case management
  • CHCDEV005 Analyse impacts of sociological factors on people in community work and services
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • CHCDIV001 Work with diverse people
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS003 Maintain work health and safety
Elective units:
  • CHCCSM009 Facilitate goal-directed planning
  • CHCCSM014 Provide case management supervision
  • CHCCSM016 Undertake advanced assessments
  • CHCCSM015 Undertake case management in a child protection framework
  • CHCMHS013 Implement trauma informed care
  • CHCPRT025 Identify and report children and young people at risk
  • CHCADV005 Provide systems advocacy services
  • CHCCCS009 Facilitate responsible behaviour

Entry Requirements

• Be 18 years of age or older at the time of enrolment

• Be reasonably physically fit (due to the physical demands of the role)

• Complete a pre-enrolment interview and Language, Literacy and Numeracy (LLN) assessment

Enrolment Requirements

• Completed application form (online or written)

• Pre-Training Review Form

• LLN Assessment

• Valid photo ID

• Proof of age and residency (Victorian residency and concession eligibility if applicable)

• USI (Unique Student Identifier) details

• Evidence of citizenship/permanent residency or a valid visa (for Skills First applicants)

• Completed Evidence of Eligibility and Student Declaration Form (for government-funded enrolments)

1. Blended Delivery (Face-to-Face & Virtual)

• Weekly virtual classes via Zoom 1 day per week (5 hours class +1-hour support)

• Scheduled face-to-face simulation sessions on campus for 1 day 

• Access to course resources and activities via Moodle

• Online support from qualified trainers and assessors with extensive industry experience

• Ideal for learners seeking structured study with accelerated completion options

2. Self-Paced Delivery

• Flexible self-paced learning through Moodle

• Ongoing trainer support via email, phone, and forums

• Optional fortnightly tutorial sessions available online

• Ideal for learners who prefer autonomy and time flexibility

Example of assessments you will need to do to be competent are:

  • Short questions
  • Multiple choice questions
  • True or false
  • Case studies and scenarios
  • Simulations
  • Research activity
  • Project
  • Support plan
  • Work placement observation
  • Third party observation
  • Portfolio
  • Personal journal

All students are encouraged to submit assignment online.

To successfully complete this course, students must undertake a minimum of 240 hours of supervised work placement in a suitable community services setting. This provides valuable real-world experience and helps students build confidence in their professional practice. 

Students unable to attend simulation sessions must complete 260 hours of work placement. (For students who do not participate in structured simulation sessions delivered by JTI, an additional 20 hours (totaling 260 hours) of work placement is required.) This compensates for the skills practice, contextualized scenarios, and competency development that would otherwise be delivered in the simulated environment.

o Students are required to attend simulation classes either in person or via Zoom

Simulated Training Environment: These sessions are designed to replicate real workplace scenarios using industry-standard equipment, procedures, and practices to provide realistic and practical learning experience.

• Additional Work Placement Requirements:

o Working with Children Check (WWCC)

o National Police Check (issued within the past 12 months)

o COVID-19 Vaccination Certificate (minimum two doses, subject to placement requirements)

o Annual Flu Vaccination Certificate

o Apply First Aid (subject to placement requirements)

Students may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer based on previous qualifications or relevant work experience. Please enquire during enrolment to determine eligibility.

• Access to experienced trainers and assessors

• Dedicated Student Support Officers

• Technical assistance: itsupport@jti.edu.au

• Work placement support: workplacement@jti.edu.au

• Accounting and fee support: manisha@jti.edu.au

• Certificate enquiries: certificates@jti.edu.au

• General student support: studentsupport@jti.edu.au

  • Senior Youth Worker
  • Aboriginal Housing Worker
  • Community Development Worker for Social Housing
  • Assistant Community Services Worker
  • Community Work Coordinator
  • Support Facilitator (Disability)
  • Support Facilitator (Community Services)
  • Community Housing Worker
  • Assistant Community Worker
  • Coordinator of Volunteer Work
  • Team Leader
  • Family Support Worker
  • Disability Team Leader
  • Early Intervention Worker
  • Community Care Manager
  • Care Team Leader
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Youth Housing Support Worker
  • Housing Manager
  • Welfare Support Worker
  • Case Coordinator (Disability)
  • Community Recreation Coordinator
  • Community Housing Resources Worker
  • Family Services Coordinator
  • Community Services Coordinator

This qualification has pathways for further study in:

  • CHC62015 - Advanced Diploma of Community Sector Management
  • Bachelor of Applied Social Science (Community Services)
  • Bachelor of Psychological Science
  • Bachelor of Psychological Science (Honours)
  • Bachelor of Social Work

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