CHC52015 Diploma of Community Services (Case Management)

OverviewApply nowEnquire

CHC52015 Diploma of Community Services (Case Management) is a course designed to give you the foundation knowledge needed for working in the Community Sector. This course provides you with the knowledge and skills required to perform as a professional community services worker, across a variety of settings within the social and community services industry. These may include areas such as mental health, homelessness, family and domestic violence, child protection, employment support and migrant services. CHC52015 Diploma of Community Services (Case Management) provides the skills and knowledge essential to undertake case management in the community services sector. Students gain the expertise and knowledge necessary to facilitate case management, assess and analyse client needs, communicate effectively with clients and staff, and support client self-management.

CHC52015 Diploma of Community Services (Case Management) is delivered with Victoria and Commonwealth Government funding for students who meet the eligibility criteria.

Please Note:

For more information, please click here to download a copy of the student handbook in pdf format.

Also read the student code of conduct, rights and responsibilities here

DurationApply nowEnquire

The Community services course takes approximately 1200 – 2400 hours which includes class time and 240 hours of work placement in a community services facility. But the Duration for each learner will depend on each individual’s skills and knowledge. For example, students with higher education qualifications and students who are already employed in the industry will find themselves completing the course within a shorter time frame as compared to learners with lower education and no experience in the industry. JTI considers each learner on an individual basis and learners who may want to complete the course at a shorter time frame than the one recommended by AQF will be given the following options:

  • Undertake an assessment with a JTI staff member to demonstrate their capacity to undertake the course within a shorter time frame
  • Produce evidence of higher learning or previous experience
  • Undertake an RPL if applicable.
  • Commit to attending online support classes as well as face to face classes and a commitment to self-study

On average, a learner should allocate thirty hours per week for learning and assessments.

JTI offers flexible training which suits individuals and industry requirements. The flexible nature of our delivery of this course [online, blended, face-to-face] caters for students in need of flexible study/work hours, working parents, students studying other courses, those juggling between employment and studies and all who are time constrained and wish to either further their education or change career paths.

Government FundingApply nowEnquire

Government Funding Eligibility Criteria

To assess your eligibility for government funding please speak to a Job Training Institute staff member or use the government funding button below.

For Victoria students click the button below to check your eligibility.

Government Funding Check

Click here to check eligibility





Students with disabilities are also encouraged to access funded training places.

For further information / funding in other state, please contact our friendly staff.


Phone: (03) 9212 3535 | 9802 9697 | 0434378860

PricingApply nowEnquire

NAME OF COURSE & CODE Self Funded Government Funded (Victoria)
Registration Fee Tuition Fee Total Without Concession With Concession
CHC52015 Diploma of Community Services (Case Management)
(Blended Online and Face to Face)
$500 $6,000
$600 × 10 (monthly)
$6,500 $150 per calendar year ($0.11 per scheduled hours) $150 per calendar year ($0.11 per scheduled hours)
RPL and indicative Tuition Fee Hourly Rate   Please click here for detailed information $6,500 $150 per calendar year ($0.11 per scheduled hours) $100 per calendar year ($0.11 per scheduled hours)
HLTIN301C Comply with infection control policies and procedures $150
Police Check $50(GST Inclusive)
$32(Volunteer GST Inclusive)
Work Placement T Shirt $25
Recommended Books Fundamentals of Case Management Practice: Skills for the Human Services (Nancy Summers)
Copies of this textbook are available at JTI Library for borrowing.
This can be purchased from vendors directly around $88 (price is subject to change by vendors)
Re-issue certificate(including Academic Transcript) $50
Re-issue Academic Transcript $25
Student Printer
$50 required for card deposit.
Note: remaining card balance is non-refundable.
Paper Size Black & White Colour
A4 $0.20 $1.00
A3 $0.25 $1.70
Scanning FREE

Minimum tuition fees for Indigenous students

Under the Indigenous Completions Initiative, all enrolments undertaken by Indigenous students will be charged at the concession rate. This includes Diploma programs.

NOTE: Skills First Program is a subsidised training scheme through the Victorian Government. It is available to eligible residents in Victoria.

If you are eligible for Skills First Program funding and if you complete the course CHC52015 Diploma of Community Services (Case Management), government contribution will be approximately $6,950

Registration fee for Domestic Full Fee paying student is Non-refundable.

JTI advises that accessing Skills First Program entitlement may impact your ability to access further government subsidised training.

JTI is compliant with the Equal Opportunity Act 2010, and Individuals with disabilities are encouraged to access government funded training.

The student tuition fees are indicative only and subject to change given individual circumstances at enrolment. Additional fees may apply such as student services and amenity fees.

* Pay $1,500 of the tuition fee upfront and get 10% of total fees.
* Payment plans available. Please contact us for more details

The student tuition fees are indicative only and subject to change given individual circumstances at enrolment. Additional fees may apply such as student services and amenity fees.

Funding Entitlements

Your completion of this course with our institute may affect your future funding eligibility. So be sure this is the course you are interested in, which will enable you get a job and lead to your future career pathway.

Students in Victoria who qualify for government funding are only allowed to undertake 2 courses at the same level in their lifetime with the exclusion of:

  1. the Victorian Certificate of Education; Victorian Certificate of Applied Learning (Intermediate or Senior); International Baccalaureate Diploma; and senior secondary school certificates from other Australian jurisdictions;
  2. qualifications listed in the Foundation Skills List (Attachment 1 to these Guidelines);
  3. any VET certificates undertaken as part of a senior secondary qualification (including School Based Apprenticeships/Traineeships);
  4. where an individual is transitioning from a superseded qualification to the current version of the same qualification; and
  5. Where an individual is recommencing training in the same qualification (at either the same or a different provider).

Methods of payment:

At Job Training Institute we accept a wide range of payment methods:

  • Cheque or money order
  • Cash
  • EFTPOS (whether over the phone or in person)
  • Online credit card and debit card payments (Fees and charges may apply)
  • Direct deposits

* All payment is done in arrears, except the registration fee.

* Registration Fee is non-refundable.

InformationApply nowEnquire


This course is current as per

Course Structure

Successful completion of this course requires the fulfilment of 16 Units of Study: 8 Core and 8 Elective Units

Core Units:

  • CHCCCS007 Develop and implement service programs
  • CHCCOM003 Develop workplace communication strategies
  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
  • CHCDIV003 Manage and promote diversity
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS004 Manage work health and safety

Elective Units:

  • CHCCCS004 Assess co-existing needs
  • CHCCSM007 Undertake case management in a child protection framework
  • CHCCSM006 Provide case management supervision
  • CHCCSM005 Develop, facilitate and review all aspects of case management
  • CHCDEV001 Confirm client developmental status
  • CHCPOL003 Research and apply evidence to practice
  • HLTAID006 Provide advanced first aid
  • CHCCSL001 Establish and confirm the counselling relationship

Work Placement Program

For candidates not already employed in the sector, work placements will be required in order to meet the evidence requirements of all of the units. The Community Services sector strongly supports the use of work placements for learning and there is an expectation that assessors will, insofar as possible, use the workplace for assessment. This approach will make assessment decisions more authentic and valid. Candidates should be given the opportunity to demonstrate how they can meet the requirements of the unit of competence/s under the conditions and variables of the real workplace. Work Placement is not optional. Students not working in the sector are required to complete 240 hours of work placement. Students working in the sector need to talk to their trainer to establish if their current work place will qualify for placements in this course.

Those who have tried to secure Work Placement know how frustrating it can be. Well, luckily for our students, we have taken the stress out of the process by assisting you in getting work placement. The time you would have spent hassling for practical places, can now be used more fruitfully.

The process is as follows:

  • Upon satisfactory completion of at least 8 Units, you can apply for Work Placement by completing the written or online form at any of our campuses. On the form you indicate your availability and a preferred suburb.
  • Although we do our best to place you in a community services facility of your choice, we cannot guarantee that this will happen every time as availability of space in these facilities can be a factor
  • Once you submit your form, keep checking which community services facilities are available for you.
  • Please note that community services facilities prefer students who are flexible and reliable.
  • On average it takes about two weeks to secure Work Placement in a Community Services Facility.
  • We also request the students to approach work place facilities near their homes to seek for placement. Ask your trainer for a letter of Introduction. Together we work towards the completion of your course.

Requirements for Work Placement

The following are the pre-requisites for work placement:

  • Satisfactory completion of a minimum of 8 units (Theory Part)
  • HLTAID006 Provide advanced first aid
  • Current National Police Check
  • Blue Card (Queensland)
  • Department of Community and Social Inclusion (DCSI) check (South Australia)

Recognition of Prior Learning and Credit Transfer (RPL)

Recognition of Prior Learning is the process that recognises a student’s current skills and experience, regardless of where and when the learning occurred. Students may have existing knowledge and skills and these could be formally recognised and credited towards a qualification from JTI. For further information on RPL, please click here.

Available Job Opportunities

  • Family support worker
  • Assessor
  • Case coordinator
  • Group facilitator / coordinator
  • Case worker or manager
  • Pastoral care counsellor
  • Client service assessor
  • Pastoral care manager
  • Community services worker
  • Program coordinator or manager
  • Community worker
  • Senior youth officer / chaplain
  • Coordinator
  • Social welfare worker
  • Coordinator family services
  • Support facilitator
  • Early intervention worker
  • Welfare worker

Course Pathway

This qualification has pathways for further study in:

  • CHC62015 Advanced Diploma of Community Sector Management
  • Bachelor of Applied Social Science (Community Services)
  • Bachelor of Psychological Science
  • Bachelor of Psychological Science (Honours)
  • Bachelor of Social Work


There are no prerequisites or mandatory entry requirements hence allowing flexible entry points that reflect an entrant’s knowledge, skills and experience.

The competencies in this qualification may be attained in a number of ways including:

  • Formal or informal education and training
  • Experiences in the workplace
  • General life experience
  • Any combination of the above

Entry Requirements

The entry requirements for this course are as follows:

  • An online application or written enrolment form.
  • Successful completion of language, literacy and numeracy assessment - appropriate literacy and numeracy skills for both the demands of training and the work place are required.
  • Pre-training Review
  • Unique Student Identifier (USI) (Ask our staff how to get this)
  • Identification documents, one of which has a photograph of the student such as a passport and/or driver license.
  • A satisfactory national police clearance certificate and Working with Children Check (VIC students only) and Blue Card for QLD students will be required for work placement.
  • Department of Community and Social Inclusion (DCSI) check (SA students)

Students that are government funded require further identification documents that meet the criteria of the respective state government funding bodies such as:

  • Proof of Australian Permanent Resident/ Citizenship
  • Proof of Concession Eligibility
  • Proof of Victorian Residency
  • Skills First Program Declaration Form

It is preferred that a student under 25 has completed year 10. If a student is over 25, they should have relevant work/life experience

Pre Training Review & Language, Literacy and Numeracy Assessment:

Prior to course commencement, students will be required to undertake a pre training Review which will include a Language, Literacy and Numeracy (LLN) Assessment. This assessment is used to determine the student’s needs, capability, interests as well as level of language, literacy and numeracy as required to complete the course and whether the student requires additional support. All students must undertake this pre training assessment before enrolling into this course. Students who are assessed as not having the required level of language, literacy and numeracy skills will be referred to external support networks to work with them on skill development in the required area/s. Students can re-apply for enrolment once they have developed skills in that area. Students will also be advised by JTI staff members of the best course to undertake as a result of this pre training review.


Assessments you will need to do to be competent are:

  • Direct Observation/Role plays
  • Questioning
  • Research Projects
  • Workplace Projects
  • Third Party Reports
  • Workplace Documents (portfolio)
  • Video And Photos

Assessment Submission

AAll assignments must be submitted online except in special circumstances.

DeliveryApply nowEnquire

Blended Face to Face and Online Learning
Our face-to-face learning is delivered at several delivery sites as well as in our campuses . Classes for CHC52015 Diploma of Community Services (Case Management) course are held at a variety of times so as to be convenient and flexible for today’s busy schedules. All our students have both face-to-face and online learning available to them. Assessments are to be submitted via the online Moodle platform .This being a Diploma qualification, all students are expected to be conversant with computers, and hence assignments and reading resources will all be uploaded online. Students are able to use computers at JTI if they have no computer access at home, but is advisable every student possess a computer. Classes are held regularly at various campuses in Melbourne. Campus timetables are updated every few weeks and are available on request. Online support classes are held weekly and all students are welcome to take part.

The Modes of learning are:

  • Blended learning
    • Face to face classes
    • Online live support classes
    • Work Placement
  • Online learning
    • Self-directed learning
    • Online live support classes
    • Work Placement

Delivery Venue

This course will be delivered at one of our campuses or a hired venue. Some students may take the option of attending weekly online classes. Work placement is undertaken at various industry facilities that are not related to Job Training Institute, hence, we are unable to guarantee work placement at a specific facility. Students will be advised of the venue of their work placement that they must attend as their course progresses.

Third Party arrangements

Job Training Institute does not deliver this course through third party arrangements. We use brokers or agents for recruitment of students, but not for training.

Support Services Available

JTI is committed to ensuring that all students receive adequate learning support to ensure their full potential is reached, therefore, JTI ensures that:

  • The learning and support needs of all students is assessed upon entry into a course.
  • All students are aware of how to access the services and resources they require to successfully complete their course.
  • Feedback is collected about JTI's provision of support services and the feedback is systematically collated, analysed and used to improve training services.

Support services available to all JTI students include:

  • The trainer is normally the first point of support. If the student is struggling with any training issues, or anything to do with their results and feedback, they should talk to their trainer for assistance.
  • If the student has an IT issue, they are to email for assistance
  • For certificates and statement of attainment, students are to contact the quality assurance department on
  • If students would like to access their records, they should contact the campus manager of their respective campus. Their contacts are
  • Any accounting issues, the students are to refer to
  • For work placement issues, students to contact:

For more information on support services look at JTI student support policy here.

Online live support classes
We have online live classes on a weekly basis. In these classes students interact with their trainer and one another by asking questions and sharing experiences.

We have revolutionised the process of learning by availing CHC52015 Diploma of Community Services (Case Management) resources 24/7; everywhere, anywhere and all the time so that if you are interstate or overseas, you can still study and submit your assignments. Additionally, we support Community Services learning through several medium namely email, chat line, live classes, phone or walk-in.

What distinguishes us from other RTOs?

  • Flexibility - Job Training Institute offers learning flexibility to students through blended learning of face-to-face and online modes. All our students have the choice of combining the two modes of learning.
  • Work Placement – Job Training Institute facilitates Work Placement for its students and a Work Placement Coordinator is always in handy to assist students with any work placement issues. To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of the units of competency, but JTI will undertake 240 hours of work placement which is the recommendation from the Industry.
  • Student Support – Our trainers are always available and willing to assist students with their studies and assignments via several methods ranging from chat, email, phone calls, and walk-in among others. Job Training Institute offers students weekly live online classes moderated by our trainers. We provide students with support in planning their individual learning plans.

Job Training Institute is responsible for the quality of the training and assessment in compliance with VET standards, and for the issuance of the AQF certification documentation.

JTI does not guarantee the following:

  1. That a learner will successfully complete a training product on our scope of registration. Learners need to put effort in their study and completion of assignments and JTI will provide the trainers and required resources to enable the learner successfully complete their study.
  2. A training product can be completed in a manner which does not meet the requirements of clause 1.1 and 1.2 of VET standards 2015 e.g in a shorter period of time than the AQF specifications.
  3. A learner will obtain a particular employment outcome where this is outside the control of JTI. JTI is a training organisation and has no control of employment outcomes.

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